Vinyl Warranty Details

The Beautiful Guarantee™
Vinyl flooring products with a Titanium, Platinum, or Gold SelectAFloor™ warranty carry The Beautiful Guarantee™ Replacement Warranty. If at any time after installation and during the terms of The Beautiful Guarantee™ Replacement Warranty you wish to change your new vinyl for a different SelectAFloor™ style or color, your Carpet One Floor & Home® retailer will replace it free with another SelectAFloor™ vinyl floor style or color of equal or lesser value. Should you wish to replace your flooring with a SelectAFloor™ vinyl upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced vinyl is selected.

This is a one-time only replacement. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor™ vinyl floor under The Beautiful Guarantee™ Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.

Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer.

No replacement will be made with respect to vinyl that has been subjected to abuse, improper maintenance, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchase of a Carpet One Floor & Home® style vinyl floor that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

No Questions Asked Replacement Warranty
All of our Silver and Bronze SelectAFloor™ vinyl products carry a No Questions Asked Replacement Warranty.† If at any time after installation and during the term of your replacement warranty you wish to change your new SelectAFloor™ vinyl for a different style or color of vinyl flooring, your Carpet One Floor & Home® retailer will replace it with a different SelectAFloor™ vinyl style or color of equal or lesser value.

Should you wish to replace your flooring with a SelectAFloor™ vinyl upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced product is selected.

 

This is a one-time only replacement. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor™ vinyl floor from the vinyl display using the No Questions Asked Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.

Replacement includes materials only and does not include reinstallation charges. Labor costs to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment or electronics are the responsibility of the customer.

No replacements will be made with respect to flooring that has been subject to abuse, improper maintenance, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event.

Limited Wear Warranty
Providing your vinyl floor is used under normal household conditions and with proper care and maintenance, your Carpet One Floor & Home® retailer warrants that from the date of installation your vinyl floor will not wear-through* the wear layer for the period specified by the warranty level of the product purchased. See the Warranty Information on page 56.

Should you feel that your vinyl floor is not wearing properly, contact your Carpet One Floor & Home® retailer. If the wear layer of your vinyl floor wears through during the warranty period, your Carpet One Floor & Home® retailer will repair or replace the affected area.

This Limited Wear Warranty applies only to the original purchaser and installation site and is not transferable.

Limited Fade, Stain, and Discolor Warranty
With our exclusive vinyl, you are assured outstanding quality and the best warranties. Every vinyl floor is designed to meet the highest performance standards and is warranted not to permanently stain, discolor, or fade when used under normal household conditions and properly maintained. The overall stain resistance of our vinyl is excellent and most spills will wipe off quickly and easily with a clean, white cloth. Removing certain substances such as tar, rust, and permanent marker takes a little extra effort, but by using a mild cleaning product your floor will maintain its beauty for years to come. Do not put rubber-backed, latex-backed, or coco fiber mats on your floor because they may stain or damage the surface. To minimize potential staining from asphalt tracking, we suggest you use a latex-based driveway sealer.

Your flooring is guaranteed not to permanently discolor from mold or mildew. However, mold and mildew growth caused by excessive moisture as a result of plumbing, appliance, or sliding glass door leaks are not covered.

Your floor will not fade from artificial light. It is recommended that in areas where extreme sunlight hits the floor, blinds or curtains be closed. A combination of heat and sunlight causes most home furnishings, including vinyl floors, to fade or discolor.

If your flooring fails to perform as warranted, contact your Carpet One Floor & Home® retailer. A floor discolored due to mold/mildew growth or asphalt tracking will be replaced only one time. If the replacement floor fails in the same manner, the site conditions may not be acceptable for the installation of sheet vinyl.

See the Warranty Information on page 56 for the warranty level of the product purchased to determine the length of the warranty for Limited Fade, Stain, and Discolor.

Limited Rip, Tear, Gouge, and Indent Warranty
You know you are getting a long-lasting beautiful floor when you purchase a vinyl floor for your home. Carpet One Floor & Home® or SelectAFloor™ vinyl is guaranteed not to rip, tear, gouge, or permanently indent from normal household use for the length of the specified warranty term.

A properly cared for resilient floor will retain its appearance for years to come. Support furniture with wide-bearing, non-staining floor protectors. Ideally, the protectors should be at least 1" in diameter, made of non-pigmented, hard plastic and rest flat on the floor. Non-staining felt protectors are also acceptable. Casters with a minimum 3/4" flat surface width or greater are recommended for all moveable furniture. Make sure any floor protectors made of metal are rust proof. Replace your narrow dome furniture rests with wide-bearing ones. If you need to move heavy furniture and/or appliances, such as your refrigerator, across the floor always use strips of wood or hardboard runways to protect the floor