Hardwood Warranty Details

Exclusive Carpet One Floor & Home® SelectAFloor™ Hardwood Warranties

The Beautiful Guarantee™
Titanium, Platinum, and Gold SelectAFloor™ floors carry The Beautiful Guarantee™ Replacement Warranty. If at any time after installation and during the terms of The Beautiful Guarantee™ Replacement Warranty you wish to change your new hardwood for a different SelectAFloor™ style or color, your Carpet One Floor & Home® retailer will replace it free with another SelectAFloor™ hardwood style or color of equal or lesser value. Should you wish to replace your flooring with a SelectAFloor™ hardwood upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced hardwood is selected.

This is a one-time only replacement. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor™ hardwood under The Beautiful Guarantee™ Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.

Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer.

No replacement will be made with respect to hardwood that has been subjected to abuse, improper maintenance, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchase of a Carpet One Floor & Home® style hardwood floor that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

No Questions Asked Replacement Warranty
All of our Silver and Bronze SelectAFloorTM floors carry a No Questions Asked Replacement Warranty.† If at any time after installation and during the term of your replacement warranty you wish to change your new hardwood for a different style or color SelectAFloorTM hardwood floor, your Carpet One Floor & Home® retailer will replace it with a different SelectAFloorTM style or color of equal or lesser value. Should you wish to replace your flooring with a SelectAFloorTM hardwood upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced product is selected.

This is a one-time only replacement. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloorTM floor using the No Questions Asked Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.

Replacement includes materials only and does not include reinstallation charges. Labor to move furniture, permanent construction (built-ins suchas cabinets and bookcases), equipment, or electronics is the responsibility of the customer.

No replacements will be made with respect to hardwood that has been subject to abuse, improper maintenance, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event.

Limited Wear Warranty
When used under normal residential traffic conditions with proper care and maintenance, your Carpet One Floor & Home® retailer guarantees that from the date of installation, the finish of your hardwood floor will not wear-through* during the period specified by the warranty level of the product purchased. See the Warranty Information on page 48.

Should you feel that your wood floor is not wearing properly, contact your Carpet One Floor & Home® retailer. If the finish of your wood floor wears through during the warranty period, your Carpet One Floor & Home® retailer will repair or replace the affected area. This Limited Wear Warranty applies only to the original purchaser and installation site and is not transferable.

This Limited Wear Warranty excludes indentations, scratches, or damage caused by lack of proper maintenance, misuse, abrasives, insufficient protection from furniture, wet mopping, scratches, or indentations caused by spiked-heel shoes, pet nails, and any casualty event. Normal exposure to sunlight will bring about changes in shading of any hardwood floor as the floor ages. Area rugs should be moved occasionally because they block sunlight and may give the appearance of discoloring under the rug. This is not considered to be a product defect and is not covered by this warranty.

Limited Installation Warranty
Your Carpet One Floor & Home® retailer guarantees the quality of workmanship to be professional and in keeping with the standards set by the wood industry. Should further service be required attributable to the original installation of your hardwood floor, your Carpet One Floor & Home® retailer will return and provide that service at no cost to you for the life of the floor. "Life of Floor" means the length of the Limited Wear Warranty specified by the warranty level corresponding to the hardwood floor you purchased. See the Warranty Information on page 48 for further details.

This Limited Installation Warranty applies only to the original purchaser and installation site and is not transferable. Wood is a natural product; variations in its grain pattern, color and/or texture are normal and are not considered to be installation related deficiencies. Your Carpet One Floor & Home® retailer does not warrant the product against variations in grain or texture.

Hardwood flooring, being a natural product, will continue to expand and contract through heating and non-heating seasons. Properly installed hardwood floors may consequently experience some separation between the boards at different times during the year. If such separations occur, it is not considered a product or installation defect and is not covered by this warranty.

General Terms and Conditions for Hardwood Warranties
In addition to the requirements specified for each respective limited warranty, the following general terms and conditions apply to each of the limited warranties unless otherwise specified.

  1. These limited warranties apply only to hardwood installed in owner occupied residential space where no commercial activity takes place. NOTE: Some styles are approved for commercial use; see label on back of sample for approved styles. For commercial use, only manufacturers' warranties apply. For purposes of these limited warranties, the terms "commercial activity" and "commercial application" shall mean an activity or application engaged in for business purposes, regardless of where such activity or application takes place, including but not limited to, such activity or application taking place in a store, office, warehouse, plant, facility or other place of business or residential