Carpet Warranty Details

Carpet One Floor & Home Carpet Warranty Details

The Beautiful Guarantee®

Carpet flooring products with a Titanium, Platinum, or Gold SelectAFloor™ warranty carry The Beautiful Guarantee®* (See Carpet Warranty overview page for details). If after installation and during the terms of The Beautiful Guarantee® you wish to change your new carpet for a different SelectAFloor™ style or color, your Carpet One Floor & Home® retailer will replace it free with another SelectAFloor™ carpet style or color of equal or lesser value. Should you wish to replace your flooring with a SelectAFloor™ carpet upgrade, you may do so by paying the difference in retail price. Any increase in cost due to industry price increases will be the consumer’s responsibility. No monetary compensation will be paid if a lower priced carpet is selected.

This is a one-time only replacement and does not include replacement of cushion. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor™ carpet under The Beautiful Guarantee®. This is a replacement warranty and does not apply to matters covered by other warranties.

Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer.

No replacement will be made with respect to carpet that has been glued down, subjected to abuse, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home® style carpet that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

NOTE: Custom installations of any carpet installed with inserts or a border are excluded from The Beautiful Guarantee®.
* Area rugs are excluded from this warranty.

No Questions Asked Replacement Warranty

At Carpet One Floor & Home®, carpets with a Silver or Bronze SelectAFloor™ warranty carry a No Questions Asked Replacement Warranty*. During the period of your warranty† after your carpet is installed, you wish to change the style or color of your new SelectAFloor™ carpet, your Carpet One Floor & Home® retailer will replace it with another SelectAFloor™ carpet style or color of equal or lesser value, or if the carpet has been discontinued, carpet of comparable quality will be substituted. Should you wish to replace the carpet with a Carpet One Floor & Home® SelectAFloor™ carpet upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced carpet is selected.

This is a one-time only replacement and does not include replacement of cushion, labor for carpet removal or labor for installation of replacement carpet. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor™ carpet under the No Questions Asked Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.

No replacements will be made with respect to carpet that has been glued down, subjected to abuse, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home® style carpet that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer. NOTE: Custom installations of any carpet installed with inserts or a border are excluded from the No Questions Asked Warranty.

NOTE: Custom installations of any carpet installed with inserts or a border are excluded from the No Questions Asked Warranty.

* Area rugs are excluded from this warranty.
† The period specified by the warranty level of the product purchased. (See General Terms and Conditions for other conditions that apply.)

Limited Wear Warranty*

Your Carpet One Floor & Home® retailer warrants that with proper care and maintenance the pile of your new carpet will not wear by more than 10% by weight from normal foot traffic for the period specified by the warranty level of the product purchased. Wear is defined as abrasive fiber loss and not a change in appearance. “Shading,” sometimes referred to as “watermarking” or “pooling,” is an inherent characteristic of some fine cut pile carpets and is not considered a manufacturing defect.

Should you feel that your carpet is not wearing properly, contact your Carpet One Floor & Home® retailer. If your carpet suffers excessive wear (more than 10% by weight) during the warranty period, your Carpet One Floor & Home® retailer will replace the affected area (the worn area and adjacent areas extending to the nearest wall, doorway, or entrance) with identical carpet; or if the carpet has been discontinued, carpet of comparable quality will be substituted. Any charges for carpet disposal, new padding, or moving furniture,equipment, etc., are the customer’s responsibility. This Limited Wear

Warranty does not apply to carpet installed on stairs and in high moisture areas such as bathrooms, kitchens, boats, etc. This limited warranty covers only abrasive wear resulting in loss of fiber. Wear or damage from tears, pulls, cuts, pilling, shedding, matting, crushing, shading or pile reversal, burns, pets, improper cleaning, improper installation, or defective construction is specifically excluded.

The Usage Fee will be determined as a percentage of the original purchase price, as follows:

0-20 YEAR PRO-RATED SCHEDULE**

1st-5th Year No Usage 8th Year 70% Usage
6th Year 50% Usage 9th Year 80% Usage
7th Year 60% Usage 10th-20th Year 90% Usage

 

healthier living installation

Any Carpet One Floor & Home® carpet that has a Texture Retention Warranty and is professionally installed as a Healthier Living installation will qualify for the Double Texture Warranty***. This warranty applies to Carpet One Floor & Home styles and approved manufacturers only. Replacement carpet is on a pro-rated schedule which is outlined here. For those carpets without a Carpet One Floor & Home warranty but is that of an approved manufacturer****, the manufacturer’s Texture Retention Warranty and pro-rated schedule will apply.

*Area Rugs are excluded from this warranty.
** Except for Lees® carpet. See pro-rated schedule.
*** See Healthier Living Pro-rated schedule for usage fee that applies.
**** See store for details.

(See General Terms and Conditions for other conditions that apply.)

Limited Texture Retention Warranty*

Many of our carpet styles carry a limited warranty that the surface pile will not exhibit abnormal loss of texture retention from normal foot traffic in residential use for the term of the warranty. Texture retention is defined as the ability of the carpet tufts to retain their visible shape as measured by the degree of bursting, opening, or untwisting of the tufts at the surface of the carpet. Texture retention is measured by using an international standardized rating scale ranging from 5.0 (new or no change) to 1.0 (severe change), CRI TM-101.

Please note: Carpets depress under weight and often show footprints and vacuum marks. These inherent characteristics do not meet the definition of loss of texture retention. Over time all carpets will lose some of their twist and exhibit what is termed as “tip bloom.” This is normal and is not considered loss of texture retention. Abnormal loss of texture retention is defined as a rating of less than 2.5 when measured against standardized rating scales.

Changes in appearance caused by soiling or furniture depressions are specifically excluded. “Shading,” sometimes referred to as “watermarking” or “pooling,” is an inherent characteristic of some fine cut pile carpets and is not considered a manufacturing defect. This Limited Texture Retention Warranty does not apply to carpet installed on stairs and in high moisture areas such as bathrooms, kitchens, boats, etc.

Should loss of texture retention occur during the covered period of this limited warranty, those affected areas (and adjacent areas extending to the nearest wall, doorway, or entrance) will be replaced with the same carpet. If the carpet has been discontinued, carpet of comparable quality will be substituted. During the first five years of the texture retention warranty**, there will be no charge for replacement carpet. Beyond the first five years, replacement carpet is pro-rated based on the number of years it has been installed. (See pro-rated schedule above.) Responsibility for labor to replace carpet that has loss of texture retention varies with each style, however, is covered for a minimum of one year. Stairs and commercial installations are excluded. This limited warranty does not cover defects caused by abuse, accidents, and crushing caused by furniture or objects other than foot traffic. Carpet installed outdoors or in areas subjected to high levels of moisture, such as bathrooms, kitchens, and boats are excluded.

EXCEPTION: Tigressá™ SoftStyle and Lees® carpet warranties cover stairs and hallways.
NOTE: Some manufacturer texture retention warranties differ. Please see store for details on your particular carpet. (See General Terms and Conditions for other conditions that apply.)

 

healthier living installation

Any Carpet One Floor & Home® carpet that has a Texture Retention Warranty and is professionally installed as a Healthier Living installation will qualify for the Double Texture Warranty***. This warranty applies to Carpet One Floor & Home styles and approved manufacturers only. Replacement carpet is on a pro-rated schedule which is outlined here. For those carpets without a Carpet One Floor & Home warranty but is that of an approved manufacturer****, the manufacturer’s Texture Retention Warranty and pro-rated schedule will apply.

*Area Rugs are excluded from this warranty.
** Except for Lees® carpet. See pro-rated schedule.
*** See Healthier Living Pro-rated schedule for usage fee that applies.
**** See store for details.

(See General Terms and Conditions for other conditions that apply.)

Limited Soil Warranty

Over time, any carpet may change color due to the accumulation of dry soil from foot traffic. If after following the recommended carpet care and cleaning procedures as essential to minimize color change due to deposits of dry soil as a result of foot traffic from normal, indoor household use which cannot be corrected, your warranty includes repairing or replacing any area of the carpet that does not perform as warranted. “Life of Floor” means the length of the Limited Wear Warranty specified by the warranty level corresponding to the carpet you purchased. See Carpet Warranty overview page for specific warranties on your purchase.

To qualify for coverage under this warranty, you must have tried cleaning the affected area of your carpet. If the affected area remains unsatisfactory, then you must have the affected area professionally cleaned. If the affected area still remains unsatisfactory after professional cleaning, you must contact your Carpet One Floor & Home® retailer where purchased within 30 days of the professional cleaning.

This warranty is limited to color changes due to deposits of dry soil as a result of foot traffic from normal indoor household use which cannot be corrected. Specifically excluded are: color changes from grease, asphalt, tar, paints, ink, rust, blood, cement, materials that permanently destroy dyes or alter colors (such as bleaches, acne medications, drain cleaners, and plant food), urine, feces, vomit; appearance or color changes on stairs or due to burns, pets, tears, cuts, pulls, shading or pile reversal; furniture depressions; or athletic equipment.

During the first five years of the warranty, there will be no charge for replacement carpet. Replacement carpet is pro-rated based on the number of years it has been installed. The usage fee will be determined as a percentage of the original purchase.

See pro-rated schedule. For Lees® pro-rated schedule click here.
(See General Terms and Conditions for other conditions that apply.)

Healthier Living Double Wear and Texture Retention Pro-Rated Schedule

carpet one warranty

If your Healthier Living™ installed carpet shows significant loss of texture retention (as a result of yarn tufts losing their twist) or exhibits fiber loss by more than 10% by weight from normal foot traffic (wear), Carpet One Floor & Home® will arrange a replacement based on the pro-rate schedule (above) from the date of installation.

Notes:
The texture of any carpet will change to some degree in heavy traffic areas and is considered normal wear and tear and is not covered under this warranty.

This warranty applies to carpet installed in owner-occupied residential space where no commercial activity takes place and is not transferable.

Labor for the replacement is the responsibility of the customer (removal of the original carpet and labor for installation of replacement carpet).

Replacement is limited to the defective area extending to the nearest wall, doorway or entrance.

Limited Stain Warranty

Most carpets have been specially treated to resist stains. Stain resistance means the ability of the carpet pile to resist (minimize or withstand) permanent stains. No carpet is fully stain-proof. Therefore, this limited warranty excludes stains from:

1. Non-food and non-beverage substances
2. Such foods and beverages that contain strongly colored natural substantive dyes as found, for example, in mustard and hot beverages
3. Substances that destroy or change the color of carpets such as bleaches, acne medications, drain cleaners, and plant food/fertilizers
4. Vomit, urine, and feces

The fiber manufacturer provides most stain warranties. Contact the following fiber manufacturers for further information on care and cleaning and limited stain warranties for your specific carpet as specified by the warranty page.

Carpets made from fibers by:
ANSO®: Call Anso® Smart Lines Consumer Hotline at 1-800-441-7429
DUPONT: Call 866-476-7662
INVISTA®/STAINMASTER: Call 1-800-438-7668
SMARTSTRAND SORONA: Call 1-800-266-4295
WEAR-DATED®: Call the 24-hour hotline 1-800-367-9598

For all other fibers, call your Carpet One Floor & Home® retailer. Should your carpet not perform according to this Limited Stain Warranty for the term of your warranty, the affected area will be repaired or replaced. “Life of Floor” means the length of the Limited Wear Warranty specified by the warranty level corresponding to the carpet you purchased. SSee Carpet Warranty overview page for specific stain warranties on your purchase.The usage fee will be determined as a percentage of the original purchase.

(See General Terms and Conditions for other conditions that apply.)
NOTE: Some manufacturer stain warranties differ. Please see store for details on your particular carpet. Certain restrictions may apply. See your retailer for more specific information concerning the recommended cleaning methods for your specific carpet.

See pro-rated schedule. For Lees® pro-rated schedule click here.

Limited Installation Warranty

Your Carpet One Floor & Home® retailer guarantees the quality of workmanship to be professional and in keeping with the standards set by the carpet industry. Should installation service attributable to the original installation be required during the life of your floor, your Carpet One Floor & Home® retailer will provide that service at no cost to you. “Life of Floor” means the length of the Limited Wear Warranty specified by the warranty level corresponding to the carpet you purchased. (See Carpet Warranty Information here for further details.)

This warranty is valid only for original owner-occupied residential installations performed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer and will be invalid if the carpet condition is due to improper maintenance or cleaning, abuse, excessive moisture, vandalism, or alteration.

Please note that in most installations, seams are necessary. Our installers are trained to minimize seams; however, seams are inevitable and will not be invisible. This is quite normal, should be expected, and is not considered a defect under this Limited Installation Warranty.

(See General Terms and Conditions for other conditions that apply.)

Limited Pet Stain Warranty

pet stain warranty

Carpet One warrants that any carpet style marked with the icon will resist stains from pets (domestic dog or cat) urine for the period specified by the warranty level of the product purchased from the original date of installation. Stain resistance means the ability of the carpet pile to resist (minimize or withstand) permanent stains.

If permanent staining should occur that cannot be removed by using recommended suggestions, professional cleaning may be required. This warranty excludes any stains or damage resulting from vomit or feces, or any urine stain other than pet (domestic dog or cat) urine. Odor resulting from the covered pet urine stain is excluded. Wicking may occur requiring the pet urine area to be cleaned more than once. If above-mentioned stains are saturated and result in wicking, these stains will release with additional re-cleaning. Wicking is defined as a reappearance of previously cleaned stains due to liquid remaining in carpet backing or padding. It is strongly recommended that any remaining moisture be absorded by placing several layers of white towels over the spot and weighing them down with a heavy object. This step is necessary even when the carpet doesn’t seem particularly damp. Cleaning of the affected area should begin immediately upon discovery. The more time that elapses before removal, the more difficult a stain will be to remove.

Additional Pet Warranty Terms

Gold -15 years
Platinum - 20 years
Titanium - 25 years

Limited Fade Warranty

fade warranty

Carpet One warrants that any carpet style marked with the icon will not show a permanent color change due to exposure to sunlight or exposure to atmospheric contaminants (including ozone or oxides of nitrogen) for the period specified by the warranty level of the product purchased from the original date of installation. Permanent color change is defined as a rating of greater than one unit as measured by the American Association of Textile Chemists and Colorists (AATCC) Gray Scale for standard comparison of the extent of color differences.

Additional Fade Warranty Terms

Gold -15 years
Platinum - 20 years
Titanium - 25 years

General Terms and Conditions for Carpet Warranties

In addition to the requirements previously specified above for each respective limited warranty, the following general terms and conditions apply to each of the limited warranties unless otherwise specified.

  1. These limited warranties apply only to carpet installed in owner-occupied residential space where no commercial activity takes place. For purposes of these limited warranties, the terms “commercial activity” and “commercial application” shall mean an activity or application engaged in for business purposes, regardless of where such activity or application takes place, including but not limited to, such activity or application taking place in a store, office, warehouse, plant, facility, or other place of business or residential dwelling. Area rugs are not covered under this warranty.
  2. See fiber manufacturers’ and carpet manufacturers’ separate warranties for the terms and conditions of these warranties. Each fiber manufacturer and carpet manufacturer has its own definitions and limitations with regard to stain, soil, and static resistance. Abnormal matting, crushing, or loss of texture retention from normal foot traffic is defined under the standard rating scales and definitions set forth by each fiber manufacturer or carpet manufacturer, as the case may be.
  3. These limited warranties exclude carpet that has been put to abnormal use or conditions, or abused in any way. “Abnormal use or conditions” includes, but is not limited to, water damage from plumbing, storm, or flood; damage from smoke or fire or other casualty event; damage from improper cleaning methods or materials; chairs on wheels; and from improper maintenance. “Abuse” is any use of the carpet that is unreasonable considering the normal and expected uses of a carpet in a residence.
  4. To qualify for repair or replacement, the original sales receipt or other documentation that demonstrates proof of purchase must be supplied.
  5. All carpet must be installed over proper cushion that meets the HUD UM 72A, Class 1 standards (USA) or CMHC standards in Canada.
  6. These warranties apply only to the original purchaser and installation site and are not transferable.*
  7. These warranties apply only to residential installations performed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.
  8. Do not apply stain repellent treatments which contain silicone as they are unnecessary and tend to accelerate soiling of carpets.
  9. These warranties apply only if you follow regular carpet care and routine maintenance. Over time, normal foot traffic and soiling of a carpet will cause a change in any carpet’s appearance. Most carpets must be professionally cleaned with hot water extraction by an IICRC certified cleaner** at least once every 18-24 months to maintain warranty coverage. Call your Carpet One Floor & Home® retailer for the name of the nearest approved dealer.
  10. CARPET ONE FLOOR & HOME® SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights that vary from state to state or province to province.
  11. If there is a conflict between these general terms and conditions and the limited warranties as specified, the limited warranties as specified shall control.
  12. The terms of the warranty begin on the date of the installation.

NOTE: For Lees® Ultra25® Limited Stain Warranty, you must follow the procedures in the 3M Carpet Care Guide, and report the stain to the 3M Service Center (see actual warranty for further details).

*All Lees® products are transferable.

** Certain restrictions may apply. See your retailer for more specific information concerning the recommended cleaning methods for your specific carpet.

RESISTA®

resista warranty

All Carpet One Floor & Home® Resista® styles carry the SelectAFloor™ carpet warranties with the terms being specific to the metal level of the product. (See Carpet Warranty overview page.) In addition to the already enhanced Carpet One Floor & Home® warranties, the manufacturer warrants that the Resista® carpet styles will remain stain resistant to common household food and beverage substances, without exclusion, for 10 years from the date of the original installation in an owner-occupied residence in a proper indoor installation. The warranty is not transferable and is limited to the original purchaser. These warranties apply only to carpet installed in owner-occupied residential space in which the Resista® carpet was installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer. For the first five years of the warranty, should your carpet not perform according to the Stain Warranty, the affected area will be replaced with the same carpet, or if no longer available, product of comparable cost including labor. Years six through ten of the carpet would be on a pro-rated schedule as follows:

0-10 YEAR PRO-RATED SCHEDULE

1st-5th Year No Usage 8th Year 70% Usage
6th Year 50% Usage 9th Year 80% Usage
7th Year 60% Usage 10th Year 90% Usage

This Limited Residential Warranty covers common household food and beverage stains. No carpet is completely stain-proof; therefore, this warranty excludes stains from: non-food and non-beverage substances and substances which destroy or change the color of carpets such as bleach, acne medication, caustic chemicals, insecticides, plants, plant food, iodine, very strong dyes, acids, feces, urine, and vomit.

(See General Terms and Conditions for other conditions that apply.)

RELAX, IT’S... LEES®

Only Lees® carpet featuring Ultra 25® carries the exclusive “No Exclusions” Ultra25® Limited Stain Warranty that covers all types of stains... even those that other carpet warranties don’t, including pet stains, grease, mustard, coffee, cola, even bleach. If your Lees® carpet becomes stained within 25 years from the original date of purchase and you cannot remove the stain using the recommended procedures in the 3M Carpet Care Guide (which you will receive in the mail after your carpet purchase), the 3M Service Center will be responsible for removing the stain free of charge (subject to “NOTE” below).

If the stain cannot be removed, the 3M Service Center will arrange for the replacement of the affected area (the stained and adjacent areas extending to the nearest wall, doorway, or entrance) with identical carpet or Lees® carpet of comparable cost. If replacement carpet is not available and a reselection of a higher priced Lees® product is authorized by 3M, the customer must pay the difference in retail price.

Selection of replacement carpet other than Lees® will void the remainder of the Ultra 25® Limited Stain Warranty. If replacement is authorized in the first five years of the warranty, there will be no charge for the replacement carpet. Customer will be responsible for paying for any cushion and labor plus disposal costs for stained carpet and cushion. If replacement is authorized in the sixth through 25th year of the warranty, customer will be responsible for paying a fee for the replacement carpet amounting to half of the purchase price of the original carpet in addition to any cushion and labor plus disposal costs for the stained carpet and cushion.

All stains must be reported to the 3M Service Center within five days of occurrence, and all replacements must be completed within six months of the first report of the stain to the 3M Service Center. Disposal of original carpet is required. Customer must retain the original receipt for the purchased carpet.

This Limited Stain Warranty only applies to:

1. Lees® carpet professionally installed by your Carpet One Floor & Home® retailer or authorized independent installer in owner-occupied residential space where no commercial activity, including rental or day care, takes place. Area rugs are not covered by this warranty.

2. Lees® carpet that has been properly maintained which includes prompt attention to spots and spills using the recommended procedures in the 3M Carpet Care Guide. Failure to follow the carpet care requirements will void this warranty.

3. Lees® carpet that has been professionally cleaned at least once every 18-24 months from the date of installation by a carpet cleaning technician  using hot water extraction (you must retain your cleaning receipts). While cleaning can be performed by any company, we recommend that you use only approved cleaning technicians. Improper or incorrectly performed cleaning voids this warranty. Call the 3M Service Center at 1-800-352-6789 for the name of the nearest approved cleaner.

4. Stains not covered by other warranties. If another warranty applies, it must be used.

NOTE: Some stains may reappear after removal due to residual soiling or the volume of liquid that may have soaked into the carpet cushion or backing. Warranty coverage for these non-permanent stains is limited to telephone stain removal assistance by a customer calling 1-800-352-6789 and, if necessary, a maximum of two professional cleaner visits.

SPECIAL NOTE:

Complete elimination of this type of stain may require cushion replacement, applicable material, and labor charges at customer’s expense.

This is not a cleaning contract and specifically excludes discoloration due to general soiling. See Limited Soil Warranty for Soil Warranty details. Neither 3M nor Carpet One Floor & Home® are responsible for damage caused by wear, crushing, matting, color fading, resoiling; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event; or for stains or damage from plumbing or appliance failure; or for carpet that has been burned, torn, cut, or stained due to improper  maintenance, abuse, vandalism, or alteration.

To obtain service under this Limited Stain Warranty, send the service request form from the 3M Carpet Care Guide (which you will receive in the mail after your carpet purchase), along with receipts for the required cleaning to the 3M Service Center, 2200 West County Road C, Roseville, MN 55113. Service request forms must be postmarked within five days of occurrence of stains that you are unable to remove using the recommended procedures (additional service request forms are available from the 3M Service Center). Service can also be obtained by calling 1-800-352-6789 within five days of the occurrence of the stain and is only available in the U.S. and Canada.

This Limited Stain Warranty may be transferred to a new owner of the carpet for a service fee of $100.00. This transfer must be handled by the original purchaser before the sale of the home. Contact the 3M Service Center for details at 1-800-352-6789.

The obligation of your Carpet One Floor & Home® retailer and 3M under this Limited Stain Warranty shall be limited to removing the stain, and if the stain cannot be removed, to replacing the carpet (or affected portion thereof). This Limited Stain Warranty gives you specific legal rights, and you may have other rights which vary from state to state or province to province.

During the first ten years of the Relax, It’s... Lees® texture retention, wear, or soil warranty, there will be no charge for replacement carpet or labor. Beyond the first ten years, replacement carpet is pro-rated based on the number of years it has been installed. (See proration schedule below.) After the 10th year, labor charges for re-installation are the responsibility of the customer.

0-25 YEAR PRO-RATED SCHEDULE

1st-10th Year No Usage 13th Year 70% Usage
11th Year 50% Usage 14th Year 80% Usage
12th Year 60% Usage 15th-25th Year 90% Usage

(See General Terms and Conditions for other conditions that apply.)

JUST SHORN® EXCLUSIVE WARRANTIES**

 

733754_519841468054918_543780352_n
Just Shorn® Limited* Abrasive Wear Warranty

Abrasive Wear is defined as the surface pile of any Just Shorn® carpet will not sustain more than 10%  abrasive wear for a period of time specified below from the original date of installation. Abrasive wear means fiber-loss from carpet through normal abrasion, not from crushing or flattening of the carpet pile in any area or from soiling, staining, fading or other changes in appearance. If within the warranty period, the pile weight of the carpet, when compared to non-traffic areas, loses more than 10% of its weight, your Carpet One Floor & Home® retailer will replace the affected area (the worn area and adjacent areas extending to the nearest wall, doorway or entrance) with identical carpet or if the carpet has been discontinued, a comparable carpet of Just Shorn® will be substituted.

After year 5 following your date of purchase, you will be entitled to a pro-rated partial credit. See chart below for details.

NOTE: Matting, crushing or any other appearance retention do not constitute abrasive wear and are  xcluded from this warranty.

* See pro-rated schedule below.
** Labor is not included.

0-25 YEAR PRO-RATED SCHEDULE
Just Shorn® Limited Abrasive Wear Warranty

1st-10th Year No Usage 13th Year 70% Usage
11th Year 50% Usage 14th Year 80% Usage
12th Year 60% Usage 15th-25th Year 90% Usage
Just Shorn® Limited* Stain Warranty

Wool carpet naturally repels liquid, allowing spills to stay on the surface of the carpet for quicker and easier clean up, however, no carpet is fully stain-proof. The wool cleaning guide (click here) must be followed for the warranty to be valid. Carpet must be professionally cleaned every 18 -24 months from the installation date and proof of cleaning must be retained. Application of topical treatments voids the warranty for staining. Excluded from this warranty are stains from dyes, general soiling, discoloration, appearance changes due to distortions in pile height, exposure to substances and contaminants that will degrade or destroy wool (such as bleach, drain cleaners, acne medications, cosmetics, paint, shoe polish, iodine, etc.). Further exclusions include hot liquids, foods or beverages that contain natural or artificial dyes (such as mustard, teas, coffee, curry, wines), all urine, vomit and feces.

The Just Shorn® Limited Stain Warranty will be invalid if recommended cleaning procedures (including frequency of cleaning) are not followed by the customer. The customer is responsible for all professional cleaning.

* See pro-rated schedule below.

0-10 YEAR PRO-RATED SCHEDULE
Just Shorn® Limited Stain Warranty

1st-5th Year No Usage 8th Year 70% Usage
6th Year 50% Usage 9th Year 80% Usage
7th Year 60% Usage 10thYear 90% Usage
Ultimate Decorating Guarantee

Just Shorn® carpets carry the Ultimate Decorating Guarantee.* If after purchase and within 30 days of the installation you wish to change your carpet for a different style or color Just Shorn® carpet, your Carpet One Floor & Home® retailer will replace it with another Just Shorn® carpet style or color of equal value. If the Just Shorn® carpet style has been discontinued, a comparable carpet of Just Shorn® must be selected. Should you wish to replace your carpet with a Just Shorn® upgrade, you may do so by paying the difference in retail price. Any increase in cost due to industry price increases will be the consumer’s responsibility. No monetary compensation will be paid if a lower priced carpet is selected.

This is a one-time only replacement and does not include replacement of cushion. Simply call your Carpet One Floor & Home® retailer within the 30 day time frame from the date of installation and indicate you wish to choose another Just Shorn® carpet under the Ultimate Decorating Guarantee. This is a replacement warranty and does not apply to matters covered by other warranties.

Replacement includes material only. All labor involved to take up and install the replacement carpet is the responsibility of the customer. No replacement will be made with respect to carpet that has been glued down, subjected to abuse, vandalism, alterations; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home® Just Shorn style carpet that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

NOTE: Custom installations of any carpet installed with inserts or a border are excluded from The Ultimate Decorating Guarantee.

* Area rugs are excluded from this warranty.

Exclusive Carpet One Floor & Home® SelectAFloor Commercial Carpet Warranties

commercial warranties

The Beautiful Guarantee®

Carpet flooring products from the commercial series with a Gold SelectAFloor™ warranty carry The Beautiful Guarantee® when installed in a residential application (see above for complete details of warranty terms). If at any time after installation and during the term of The Beautiful Guarantee® you wish to change your new carpet for a different SelectAFloor™ style or color, your Carpet One Floor & Home® retailer will replace it free with another SelectAFloor™ carpet style or color of equal or lesser value. Should you wish to replace your flooring with a SelectAFloor™ carpet upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced carpet is selected.

This is a one-time only replacement and does not include replacement of cushion. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor™ commercial series carpet under The Beautiful Guarantee®. This is a replacement warranty and does not apply to matters covered by other warranties.

Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer.

No replacement will be made with respect to carpet that has been glued down, subjected to abuse, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home® style carpet that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

NOTE: Custom installations of any carpet installed with inserts or a border are excluded from The Beautiful Guarantee®. Those styles installed in a commercial environment will carry the No Questions Asked Replacement Warranty.

No Questions Asked Replacement Warranty

At Carpet One Floor & Home®, carpet flooring products from the commercial series with a Gold, Silver, or Bronze SelectAFloor™ warranty carry a No Questions Asked Replacement Warranty* when installed in commercial applications of 500 square yards or less. Should the replacement area extend beyond 500 square yards, both material and labor for the additional area can be replaced; however, the cost to do so is the customer’s responsibility.

Commercial SelectAFloor™ styles in a residential application with a Gold, Silver, or Bronze warranty will not be limited to the maximum 500 square yard replacement. (In a residential application, the Gold level will qualify for The Beautiful Guarantee® - see above section).

If at any time during the term of your warranty† after your carpet is installed you wish to change the style or color of your new carpet, your Carpet One Floor & Home® retailer will replace it with another style or color of equal or lesser value; or if the carpet has been discontinued, carpet of comparable quality will be substituted. Should you wish to replace the carpet with a Carpet One Floor & Home® SelectAFloor™ carpet upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced carpet is selected.

This is a one-time only replacement and does not include replacement of cushion, labor for carpet removal or labor for installation of replacement carpet. Simply call your Carpet One Floor & Home® retailer within the time frame specified in the warranty and indicate you wish to choose another SelectAFloor™ commercial series carpet under the No Questions Asked Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.

* Area rugs are excluded from this warranty.
† The period specified by the warranty level of the product purchased.

No replacements will be made with respect to carpet that has been glued down, subjected to abuse, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home® style carpet that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

(See General Terms and Conditions for other conditions that apply.)

NOTE: Custom installations of any carpet installed with inserts or a border are excluded from The No Questions Asked Replacement Warranty.

Limited Wear Warranty

Your Carpet One Floor & Home® retailer warrants that with proper care and maintenance the pile of your new carpet will not wear by more than 10% by weight from normal foot traffic for the period specified by the warranty level of the product purchased.

Wear is defined as abrasive fiber loss and not a change in appearance. Should you feel that your carpet is not wearing properly, contact your Carpet One Floor & Home® retailer. If your carpet shows excessive wear (more than 10% by weight) during the warranty period, your Carpet One Floor & Home® retailer will replace the affected area (the worn area and adjacent areas extending to the nearest wall, doorway, or entrance) with identical carpet, or if the carpet has been discontinued, carpet of comparable quality will be substituted. Any charges for carpet disposal, new padding, or moving furniture, equipment, etc. are the customer’s responsibility. This Limited Wear Warranty does not apply to carpet installed outdoors, on stairs, and in high moisture areas such as bathrooms, kitchens, boats, etc. This limited warranty covers only abrasive wear resulting in loss of fiber of more than 10% by weight. Wear or damage caused by tears, pulls, cuts, pilling, shedding, matting, crushing, shading, pile reversal, burns, pets, improper cleaning, improper installation, or defective construction is specifically excluded.

(See General Terms and Conditions for other conditions that apply.)

COMMERCIAL CARPET

Limited Installation Warranty

Your Carpet One Floor & Home® retailer guarantees the quality of workmanship to be professional and in keeping with the standards set by the carpet industry. Should installation service attributable to the original installation be required during the life of your floor, your Carpet One Floor & Home® retailer will provide that service at no cost to you. “Life of Floor” means the length of the Limited Wear Warranty specified by the warranty level corresponding to the carpet you purchased. (See the Warranty Information above for further details.) This warranty is valid only for original installations performed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer and will be invalid if the carpet condition is due to improper maintenance or cleaning, abuse, excessive moisture, vandalism, or alteration.

Please note that in most installations, seams are necessary. Our installers are trained to minimize seams; however, seams are inevitable and will not be invisible. This is quite normal, should be expected, and is not considered a defect under this Limited Installation Warranty.

(See General Terms and Conditions for other conditions that apply.)

RESISTA® MODULAR CARPET TILE

Limited Stain Warranty

All Resista® Modular Carpet Tile products carry a Gold commercial series SelectAFloor™ carpet warranty with the terms being specific to the modular carpet tile you ordered (see details of The No Questions Asked Replacement Warranty terms). In addition to the already enhanced Carpet One Floor & Home® warranties, the manufacturer warrants that the Resista® Modular Carpet Tiles will remain stain resistant to common household food and beverage substances, without exclusion, for 10 years from the date of the original installation in a proper indoor commercial space installation. Stain warranty is limited to 20% of the square footage based on the original purchase since the product is modular, and the material required to remedy a stain claim should be limited to the area local and adjacent to the stain. Note that shade variance between the replacement material and the original material may occur; this should not be considered for the purpose of an additional claim. The warranty is not transferable and is limited to the original purchaser. These warranties apply only to carpet installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

NOTE: If installed in a residential space The Beautiful Guarantee® applies. (See here for details of the warranty terms.)

This Limited Stain Warranty covers common household food and beverage stains. No carpet is completely stain-proof; therefore, this warranty excludes stains from: non-food and non-beverage substances and substances which destroy or change the color of carpets including, but not limited to, bleach, acne medication, caustic chemicals, insecticides, plants, plant food, iodine, very strong dyes, acids, feces, urine, and vomit.

As with any carpet, a proper preventative maintenance program is important to protect and prolong its appearance. Use the Resista® Floor Care Cleaner or another cleaning method recommended by the  carpet manufacturer to maintain their warranty for daily and extended maintenance. It is strongly recommended that cleaning products with a detergent or solvent-base not be used. It is important that spots and spills be removed on a daily basis along with daily vacuuming of high traffic areas with appropriate vacuum.

(See General Terms and Conditions for other conditions that apply.)

RESISTA® MODULAR CARPET TILE

Limited Wear Warranty

Your Carpet One Floor & Home® retailer warrants that with proper care and maintenance the pile of your new carpet will not wear by more than 10% by weight from normal foot traffic for the period specified by the warranty level of the product purchased. Wear is defined as abrasive fiber loss and not a change in appearance. If your carpet shows excessive wear (more than 10% by weight) during the warranty period, your Carpet One Floor & Home® retailer will replace the affected area (the worn area and adjacent areas) up to 20% with identical carpet, or if the carpet has been discontinued, carpet of comparable quality will be substituted.

Any charges for carpet disposal or moving furniture, equipment, etc. are the customer’s responsibility. This Limited Wear Warranty does not apply to carpet installed on stairs and in high moisture areas such as bathrooms, kitchens, boats, etc. This limited warranty covers only abrasive wear resulting in loss of fiber of more than 10% by weight. Wear or damage from tears, pulls, cuts, pilling, shedding, matting, crushing, shading, pile reversal, burns, pets, improper cleaning, improper installation, or defective construction is specifically excluded.

Replacement carpet for the affected area is pro-rated based on the number of years it has been installed. The usage fee will be determined by multiplying the specific percentage for a given year by the original purchase price of the carpet.

0-10 YEAR PRO-RATED SCHEDULE

1st-5th Year No Usage 8th Year 70% Usage
6th Year 50% Usage 9th Year 80% Usage
7th Year 60% Usage 10thYear & beyond 90% Usage

 

Limited Installation Warranty

Your Carpet One Floor & Home® retailer guarantees the quality of workmanship to be professional and in keeping with the standards set by the carpet industry. Should installation service attributable to the original installation be required during the life of your floor, your Carpet One Floor & Home® retailer will provide that service at no cost to you. “Life of Floor” means the length of the Limited Wear Warranty specified by the warranty level corresponding to the carpet you purchased. (See the Commercial Warranty Information for further details.)

This warranty is valid only for original installations performed by a Carpet One Floor & Home® retailer or Carpet One Floor Home® authorized independent installer and will be invalid if the carpet condition is due to improper maintenance or cleaning, abuse, excessive moisture, vandalism, or alteration.

Please note that in most installations, seams are necessary. Our installers are trained to minimize seams; however, seams are inevitable and will not be invisible. This is quite normal, should be expected, and is not considered a defect under this Limited Installation Warranty.

(See General Terms and Conditions for other conditions that apply.)

General Terms and Conditions for Commercial Carpet Warranties

In addition to the requirements previously specified above for each respective limited warranty, the following general terms and conditions apply to each of the foregoing limited warranties unless otherwise specified.

  1. These limited warranties apply only to carpet installed in commercial applications of 500 square yards or less or in owner-occupied residential space. For purposes of these limited warranties, the terms “commercial activity” and “commercial application” shall mean an activity or
    application engaged in for business purposes, regardless of where such activity or application takes place, including but not limited to, such activity or application taking place in a store, office, warehouse, plant, facility, or other place of business or residential dwelling
  2. Area rugs are not covered under any of these warranties.
  3. See fiber manufacturers’ and carpet manufacturers’ separate warranties for the terms and conditions of their warranties which may apply. Each fiber manufacturer and carpet manufacturer has its own definitions and limitations with regard to stain, soil, and static resistance. Abnormal matting, crushing, or loss of texture retention from normal foot traffic is defined under the standard rating scales and definitions set forth by each fiber manufacturer or carpet manufacturer, as the case may be.
  4. These limited warranties exclude carpet that has been put to abnormal use or conditions, or abused in any way. “Abnormal use or conditions” includes, but is not limited to, water damage from plumbing, storm, or flood; damage from smoke or fire or other casualty event; damage from improper cleaning methods or materials; chairs on wheels; and from improper maintenance. “Abuse” is any use of the carpet that is unreasonable considering the normal and expected uses of a carpet.
  5. To qualify for repair or replacement, the original sales receipt or other documentation that demonstrates proof of purchase must be supplied.
  6. All carpet must be installed according to industry standards and installed (if applicable) over Class I, II, or III cushion standards (USA) or CMHC standards in Canada.

  7. These warranties apply only to the original purchaser and installation site and are not transferable.
  8. These warranties apply only to installations performed by a Carpet One Floor & Home® retailer or a Carpet One Floor & Home® authorized independent installer.
  9. These warranties apply only if you follow regular carpet care and routine maintenance. Over time, normal foot traffic and soiling of a carpet will cause a change in any carpet’s appearance. Most carpets must be professionally cleaned by hot water extraction by an IICRC certified cleaner* at least once every 18-24 months (commercial applications would require more frequent cleaning) to maintain warranty coverage. Call your Carpet One Floor & Home® retailer for the name of the nearest approved dealer.
  10. CARPET ONE FLOOR & HOME® SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON ANY OF THE FOREGOING WARRANTIES , CONTRACTS, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights that vary from state to state or province to province.
  11. If there is a conflict between these general terms and conditions and the limited warranties as specified, the limited warranties as specified shall control.
  12. The terms of the warranty begin on the date of the installation.
  13. *Certain restrictions may apply. See your retailer for more specific information concerning the recommended cleaning methods for your specific carpet.

CUSHION
Cushion Warranties

  1. All Platinum and Titanium cushion products are warranted under the Forever Warranty by the manufacturer as follows: If the cushion fails because of a loss of resiliency and results in the failure of the carpet, the carpet and cushion will be replaced, including reinstallation charges, for as long as the customer owns the cushion. This warranty applies to the above-stated cushion products, provided they are purchased along with carpeting from a Carpet One Floor & Home® store, and said Carpet One Floor & Home® carpet is installed over the cushion. The customer is not limited in the number of carpet installations made over the Platinum and Titanium cushion.
  2. All Bronze, Silver, and Gold cushion products are warranted under the Life of Carpet Warranty by the manufacturer as follows: If the installed cushion fails because of a loss of resiliency, the cushion will be replaced, including reinstallation charges, for the life of the original carpet installed over the cushion. This warranty cannot be transferred to another customer and becomes invalid if the carpet is replaced or if the carpet and the underlying cushion is transferred to another location. This warranty applies to the above-stated cushion products, provided they are purchased along with carpeting from a Carpet One Floor & Home® store, and Carpet One Floor & Home® carpet is installed over the cushion. The Life of Carpet Warranty applies only to designated Carpet One Floor & Home® cushion styles. “Life of Floor” means the length of the Limited Wear Warranty specified by the warranty level corresponding to the carpet you purchased. Refer to the Carpet Warranty Overview to see if your cushion is covered by this warranty.
  3. Any claims under this warranty must be placed through the Carpet One Floor & Home® store.

(See General Terms and Conditions for Cushion Warranties below..)

General Terms and Conditions for Cushion Warranties

In addition to the requirements specified previously for each cushion warranty, the following general terms and conditions apply to each of the Bronze, Silver, Gold, Platinum, and Titanium cushion warranties.

  1. These limited warranties apply only to cushion installed in owner-occupied residential space where no commercial activity takes place. “Commercial use” includes, but is not limited to, use in a store, office, or other place of business.
  2. These limited warranties exclude cushion that has been put to abnormal use or conditions or abused in any way. “Abnormal use or conditions” includes, but is not limited to, water damage from plumbing, storm, or flood; damage from smoke or fire or other casualty event; damage from improper cleaning methods or materials; and from improper maintenance. “Abuse” is any use of the cushion that is unreasonable considering the normal and expected uses of a carpet cushion in a residence.
  3. To qualify for replacement, the original sales receipt or other documentation which demonstrates proof of purchase must be supplied.
  4. These warranties apply only to residential cushion installations performed by a Carpet One Floor & Home® retailer or authorized independent installer under a carpet sold by a Carpet One Floor & Home® retailer and installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.
  5. CARPET ONE FLOOR & HOME® SHALL, UNDER NO CIRCUMSTANCES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights that vary from state to state or province to province.
  6. If there is a conflict between these general terms and conditions and the limited warranties as specified, the limited warranties as specified shall control.
  7. The terms of the warranty begin on the date of the installation.